FAQs & Policies
M Bond Pumps does offer delivery. Please enquire.
When you opt to collect your purchase from M Bond Pumps, the point of collection is;
7 Port Street, Saxenburg Park 2, Kuilsriver in Cape Town 7580.
Johannesburg collection – Please confirm address with us when ordering.
Durban collection – Please confirm address with us when ordering.
All pumps and motors collected from M Bond Engineering are packaged and ready for shipment.
You can send your own courier to collect. Please ensure your courier is familiar and experienced in collection of really heavy loads. Water pumps and motors can weigh hundreds of kilograms, and normal freight companies are not equipped to collect such weights, nor offload at your premises.
M Bond is located at the M Bond Engineering building, 7 Port Street , Saxenburg Park 2, Kuilsriver, Cape Town 7580.
It is usually possible to arrange collection at other major cities in South Africa. This depends on where the stock from our suppliers currently sits and is not guaranteed.
Yes. We employ engineers, and technical sales persons and therefore have the technical knowledge and competence to assist you in selecting the correct pump for your application. If we are unsure, we can get additional advice from manufacturers on your behalf. When requested us to make the selection, all information which we may request, must be made available to us, else we can’t make a safe selection.
Water pumps have different sealingoptions. You need to specify whether gland packing or mechanical seal is suitable to your application. You also need to select whether need bracket type grace lubrication (sealed bearings) or require pedestal type oil bath (open bearings in an oil bath) configuration. If you do not know, M Bond Pumps staff can assist you.
Water pumps get supplied dry.
All Pumps and Motors are sanitised at the point of dispatch when collected from M Bond Engineering offices in 7 Port Street in Saxenburg Park 2.
Yes. In the Western Cape we have installed thousands of water pumps (and electric motors) since 1999 through M Bond Engineering site services.
Water pumps produce different heads and flows when impeller sizes change. Therefore impeller cuts must be specified at time of the order. We charge extra to cut an impeller, because the pump needs to be stripped, impeller removed and machined to correct size, and reinserted. Thereafter the pump has to be resprayed. The cost of impeller cuts starts from R450.00.
Yes. When pumping aggressive liquids, we may recommend you upgrade to a bronze impeller with bronze wear rings. Please contact us for pricing.
Yes. PayFast (our vendor) is PCI DSS Level 1 Service Provider (the highest level).
PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
Your sensitive financial information (like credit/debit card details) is never sent to M Bond Pumps. So you pay without sending us your financial information!
Payfast make use of 3D Secure to further enhance the security your credit card transactions.
This is to prevent fraudulent transactions from taking place. Contact us for EFT banking details.
Yes. Please enquire
M Bond Pumps provides large discounts which other suppliers usually can’t match. We move allot of water pumps and electric motors and therefore qualify for substantial discounts from the manufacturers which we proudly pass onto our clients!
Returns / Warranty
No. Ordinarily there will be no reason to return a pump or motor. However, if there is a technical issue with the pump or motor, M Bond Pumps in consultation with KSB or WEG would look at providing support to remedy the technical issue with the item. Due to the high quality of KSB’s and WEG’s products, technical issues with KSB pumps or WEG electrical motors occur very infrequently.
Yes. 12-24 months manufactures warranty depending on the product purchased. In the rare instance that this is required, please consult with us before returning the pump or motor for further investigation. In 99% of warranty claims, the issue(s) lies with the system, or with an incorrectly specified water pump and electric motor, and usually not with the water pump or motor itself.
Yes. We carry fast movers. Due to the large variety of pumps, motors and pump configurations on offer, it is not possible to keep every type of water pump and electric motor in stock.
We only carry a select quantity of fast movers. Due to the large variety of pumps and pump configurations on offer, it is not possible to keep every type of water pump or electric motor in stock. Hence the need to confirm stock with us before placing your order. Stock lead times can vary between 1 day and several weeks, depending on availability of your required equipment.