FAQs & Policies
*General Information & Shipping
Free Shipping Applies to Cape Town and Johannesburg Only
Our Free Transport Offer is to Cape Town and Johannesburg Only to a distance of 30km from the City Centres respectively.
Paid Transport / Shipping
All products to any other area/s of South Africa and all international destinations do not qualify for free transport, and additional transport/courier fees are applicable.
M Bond will always try to confirm stock with the purchaser when submitting our cost estimate/quote. While an item may be shown as in stock, it can sometimes be sold from stock, which means it may no longer be available at the time of receipt of payment from another customer. Therefore, all items shown as in stock are “subject to prior sale”. Lead times quoted are quoted as best estimates and are sometimes subject to unforeseen delays, out of the control of M Bond.
International Shipping and Exports
M Bond can quote you on export costs to various international destinations. Kindly note that these costs will include shipping costs, additional crating costs, an international shipping admin fee, and local export taxes. The invoice will be provided without VAT. The purchaser may be responsible for import taxes at their local port of entry.
All pumps and motors collected from M Bond Engineering are packaged and ready for local RSA shipment. All international exports are subject to a separate crating charge – please enquire
You can send your own courier to collect it. Please ensure your courier is familiar with and experienced in the collection of really heavy loads. Water pumps and motors can weigh hundreds of kilograms, and normal freight companies are not equipped to collect such weights, nor offload at your premises.
See our locations for collection in the tab below
M Bond is located at the M Bond Engineering building, 7 Port Street, Saxenburg Park 2, Kuilsriver, Cape Town 7580.
We also offer collections from ZEST WEG, Motorelli, ACTOM in Johannesburg if you have bought an electric motor.
We also offer collections from KSB, Ebara, Grundfos, Calpeda, Wilo in Johannesburg if you have bought a water Pump
It is usually possible to arrange collection at other major cities in South Africa. This depends on where the stock from our suppliers currently sits and is not guaranteed.
Terms and Conditions
Our offers are subject to the Conditions of Tender and Sale (April 1995) of the South African Pump Manufacturers Association, when applicable to pumps, and our terms and conditions on other items, including electric motors (copy on request).
All quotations are quoted in good faith and based on the information received from the purchaser and are subject to confirmation on receipt of your purchase order and payment. It is ultimately incumbent on the purchaser to ensure that he/she has requested the correct item for the intended purpose, although M Bond staff try their best to help.
Yes. We employ engineers, and technical sales persons and therefore have the technical knowledge and competence to assist you in selecting the correct pump for your application. If we are unsure, we can get additional advice from manufacturers on your behalf. When requested us to make the selection, all information which we may request, must be made available to us, else we can’t make a safe selection.
Water pumps have different sealing options. You need to specify whether gland packing or mechanical seal is suitable for your application. You also need to select whether need bracket-type grace lubrication (sealed bearings) or require a pedestal-type oil bath (open bearings in an oil bath) configuration. If you do not know, M Bond Pumps staff can assist you.
Water pumps get supplied dry.
All Pumps and Motors are sanitised at the point of dispatch when collected from M Bond Engineering offices in 7 Port Street in Saxenburg Park 2.
Yes. In the Western Cape we have installed thousands of water pumps (and electric motors) since 1999 through M Bond Engineering site services.
Water pumps produce different heads and flows when impeller sizes change. Therefore impeller cuts must be specified at time of the order. We charge extra to cut an impeller, because the pump needs to be stripped, impeller removed and machined to correct size, and reinserted. Thereafter the pump has to be resprayed. The cost of impeller cuts starts from R450.00.
Yes. When pumping aggressive liquids, we may recommend you upgrade to a bronze impeller with bronze wear rings. Please contact us for pricing.
All invoices settled from a South African bank Account, regardless of the product’s final destination, will be required by LAW to pay the full 15% VAT. Only funds received from international financial institutions will be deemed as transactions exempted from VAT.
Yes. PayFast (our vendor) is PCI DSS Level 1 Service Provider (the highest level).
PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
Your sensitive financial information (like credit/debit card details) is never sent to M Bond Pumps. So you pay without sending us your financial information!
Payfast make use of 3D Secure to further enhance the security your credit card transactions.
Terms of Payment (Excluding 30-Day Account Customers)
All cash sales / EFT will be subject to an upfront, non-refundable deposit of 100% with your order. Failure to collect goods within 28 days of notification will result in the goods being sold to defray costs. (No goods will be released or shipped before receiving cleared payment)
This is to prevent fraudulent transactions from taking place. Contact us for EFT banking details.
Yes. Please enquire
M Bond Pumps provides large discounts which other suppliers usually can’t match. We move allot of water pumps and electric motors and therefore qualify for substantial discounts from the manufacturers which we proudly pass onto our clients!
Returns / Warranty
M Bond Pumps and Engineering reserve the right to refuse credit for any goods returned not complying with our general terms & conditions (available on request). A minimum 15% handling charge will be levied on all goods returned for credit, although this may be increased as needed. No credits will be given on returned goods that have been used or returned 30 days or more from the invoice date. Goods returned for credit must be accompanied by a copy of the original invoice, and a “Goods Returned Authorization Number” obtainable from our sales department.
Moreover, M Bond only accepts returns if M Bond Pumps and Engineering supplied the product incorrectly in the first instance. The product must be in its original packaging/crating and completely undamaged. If there is a technical issue (where a guarantee is in-force still) with the pump or motor, M Bond Pumps, in consultation with the OEM, could look at providing support to remedy the technical issue with the item. Due to the high quality of our products, technical issues with OEM original products occur infrequently.
Order cancellations will be subject to a cancellation and/or handling fee if the purchaser’s order has caused M Bond to incur costs. The cancellation fee will be calculated on the amount of work already done and the costs of all bought-out equipment or material purchased at the time of cancellation. In addition, 15% of the total order value will be charged as a handling fee on all cancelled orders.
On repairs, a 6 months guarantee applies. There is usually a 12 or 24- or 36-month manufacturer warranty on new items, depending on the product. In the rare instance that a warranty claim must be invoked, the item should be returned to M Bond at the purchaser’s cost. Kindly consult us before returning the pump or motor for further investigation because, in 99% of potential warranty claims, the issue lies with the client’s system or an incorrectly requested water pump and/or electric motor and not with the product itself.
Yes. We carry fast movers. Due to the large variety of pumps, motors and pump configurations on offer, it is not possible to keep every type of water pump and electric motor in stock.
We only carry a select quantity of fast movers. Due to the large variety of pumps and pump configurations on offer, it is not possible to keep every type of water pump or electric motor in stock. Hence the need to confirm stock with us before placing your order. Stock lead times can vary between 1 day and several weeks, depending on availability of your required equipment.